Glowing Results from Customer Satisfaction Survey
A survey of UK electrical wholesalers has revealed widespread appreciation for NET LED Lighting’s service and staff.
NET LED commissioned an independent market research company, Estadia, to undertake its annual survey. The purpose of the survey was to ensure customer needs are being met, and to identify opportunities to better serve them in the future.
Of the customers who took part in the survey, 97% rated NET LED’s overall quality of service as ‘Excellent’ or ‘Very Satisfactory’.
The electrical wholesalers that took part also revealed high satisfaction with their dedicated Regional Sales Manager and Internal Sales Support, achieving satisfaction ratings of 98% and 97% respectively.
The company’s Regional Sales Managers provide quality service to regions across the United Kingdom. Each Sales Manager is supported by a dedicated Internal Sales Support person, who acts as a second point of contact for customers. This combination of office-based and mobile representation allows NET LED to provide a consistently high level of service tailored to individual customer requirements.
Wholesalers highlighted next day delivery with 5 p.m. order cut-off, excellent communication, customer support and product quality as key reasons why they chose NET LED.
We would like to take this opportunity to thank everybody who took part in the 2017 survey and for their ongoing business with NET LED.